Member service isn’t a department; it’s a philosophy. A credit union can never create a better experience for members than it creates for its own team. Member-facing team members serve members best when they are served well by their teammates. Measure and improve internal member service with MemberXP Voice of Employee powered by MNA.
MemberXP Voice of Employee measures internal customer experience at virtually every touch point. We capture internal customers’ perception of each behavior of service delivery at every channel.
MemberXP Voice of Employee makes it easy for everyone on your team to take surveys from their desktop, laptop, or mobile device.
Coaching training is included with MemberXP Voice of Employee. We’ll show your coaches how to share results with their teams and create meaningful, actionable internal service improvement plans.
Role-based, online access gives executives and coaches immediate results. View participation rates, scores, comparisons and more.
