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What's my net promoter score for members with 6 accounts?

How helpful is Rachel when serving members with an auto loan?

Are my employees happy at work?

How easy is it to open a new account on our website?

What do 18 to 24 year olds think about our mobile app?

MemberXP is the credit union industry leader in member experience management.
Trusted by 12,000+ team members worldwide with 8,000 questions answered daily.
Get a demoWhere do I stand today?

Technology is abundant.
Industry-specific content is scarce.

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Peer data

More than 5,000,000 credit union member responses in the MemberXP database to analyze your performance against industry averages.

Optimized surveys

Choose from ready-made templates designed exclusively for credit unions, then adjust for your unique membership.

Real-time alerts

Retain members and employees by closing the loop quickly with insightful solutions.

Easy to use

Simple, yet powerful interface with minimal training to master and new features added every month.

How we work

We strive to help credit unions put members at the center of every decision. The core of that mission is the member experience itself.
Learn more
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Measure

Analyze all your experience data under one umbrella, including member surveys, mystery shopping, employee surveys, and competitive benchmarking.

Engage

Turn unhappy members into fans and fans into enthusiasts who can’t stop sharing their love for your credit union.​
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Optimize

Combine quantitative survey analysis with qualitative mystery shopping insights to create an extraordinary member experience, every time.

Concierge-level account support

Your dedicated Success Manager extends your team at no additional cost to help you get the most out of MemberXP, so you can focus on working without limits.

Best practices

Valuable learnings from hundreds of credit unions across more than a decade of successful partnerships.

Goal setting

Leverage industry benchmarks and your own performance history to clearly define success for your teams.

Expert oversight

Your results are monitored behind the scenes to catch any insights you may have missed.

See where you stand today

Where is your credit union on the path to creating a brand-defining member experience that engages members, creating both marketshare and walletshare?
Return on Investment
In retail banking, an engaged customer is worth at least $9500 more in annual income than a passive customer.
(Markey & Reichfield)
Member retention
A 5% boost in member retention can boost income by 25% to 95%.
(Harvard Business Review)
This FREE self-assessment has 15 questions and takes about 10 minutes to complete. At the end you’ll receive custom recommendations for creating a member experience that drives growth and success for your credit union.
Get my FREE assesment
New member acquisition
Acquiring a new member costs 5 to 10 times more than retaining an existing member.
(eMarketer)
Repeat business
The #1 reason mortgage borrowers refinance with the same financial institution is because they perceive the original process as seamless.
(PwC)
Increase engagement
Customers who say their experience at a business was “easy” are 94% more likely to repurchase, and 88% more likely to increase spending with that same business.
(Customer Effort Board)

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