MemberXP is now part of Navari

Same platform. Same insights. Now part of a unified Navari platform.

Meet Navari

See how our platform has evolved and what Navari represents today.

Why This Change

MemberXP has always been powered by CUSG.

As our platform has evolved, it now brings together solutions across human resources, experience insights, marketing technology, and digital experience.

Navari reflects that evolution by bringing these capabilities together under a single, unified platform designed to help you better understand and act on the experiences that matter most

What This Means for You

Nothing about your MemberXP experience is changing.

  • Your platform, insights, and workflows
  • Your data, access, and configurations
  • The team and support you rely on

MemberXP continues exactly as it is today. It is now part of Navari, the platform behind the solutions you already use.

What's Changing

Our company brand is now Navari.

You will begin to see the Navari name across communications.

Our new website is now live at Navari.com, where you can explore the broader platform behind MemberXP

See the Platform Behind MemberXP

MemberXP is part of Navari, a connected platform that brings together experience insights, digital platforms, and solutions designed to help you act with confidence.

What is happening to MemberXP

MemberXP remains the same platform you use today. It has always been powered by CUSG, which is now Navari.
The change reflects the brand and platform behind the solution, not a change to your experience.

Will MemberXP change

No. Your workflows, insights, data, and access remain exactly the same.

Why is MemberXP now part of Navari

Navari reflects the broader platform that now connects experience insights with additional solutions and capabilities. This creates a more unified and connected system behind the tools you already use.

Will my data or access change

No. Your data, access, and configurations remain unchanged.

Where should I go now

You can continue using MemberXP as you always have.
To explore the broader platform and see how solutions connect, visit Navari.com.

Need Help?

MemberXP is powered by Navari, the evolved brand identity of CUSG. This is a brand evolution, not a change to the experience or functionality you rely on.

What's my net promoter score for members with 6 accounts?

How helpful is Rachel when serving members with an auto loan?

Are my employees happy at work?

How easy is it to open a new account on our website?

What do 18 to 24 year olds think about our mobile app?

MemberXP is the credit union industry leader in member experience management.
Trusted by 12,000+ team members worldwide with 8,000 questions answered daily.
Learn MoreWhere do I stand today?

Technology is abundant.
Industry-specific content is scarce.

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Peer data

More than 5,000,000 credit union member responses in the MemberXP database to analyze your performance against industry averages.

Optimized surveys

Choose from ready-made templates designed exclusively for credit unions, then adjust for your unique membership.

Real-time alerts

Retain members and employees by closing the loop quickly with insightful solutions.

Easy to use

Simple, yet powerful interface with minimal training to master and new features added every month.
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How we work

We strive to help credit unions put members at the center of every decision. The core of that mission is the member experience itself.
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Measure

Analyze all your experience data under one umbrella, including member surveys, mystery shopping, employee surveys, and competitive benchmarking.

Engage

Turn unhappy members into fans and fans into enthusiasts who can’t stop sharing their love for your credit union.​
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Optimize

Combine quantitative survey analysis with qualitative mystery shopping insights to create an extraordinary member experience, every time.

Concierge-level account support

Your dedicated Success Manager extends your team at no additional cost to help you get the most out of MemberXP, so you can focus on working without limits.

Best practices

Valuable learnings from hundreds of credit unions across more than a decade of successful partnerships.

Goal setting

Leverage industry benchmarks and your own performance history to clearly define success for your teams.

Expert oversight

Your results are monitored behind the scenes to catch any insights you may have missed.

See where you stand today

Where is your credit union on the path to creating a brand-defining member experience that engages members, creating both marketshare and walletshare?
Return on Investment
In retail banking, an engaged customer is worth at least $9500 more in annual income than a passive customer.
(Markey & Reichfield)
Member retention
A 5% boost in member retention can boost income by 25% to 95%.
(Harvard Business Review)
This FREE self-assessment has 15 questions and takes about 10 minutes to complete. At the end you’ll receive custom recommendations for creating a member experience that drives growth and success for your credit union.
Get my FREE assessment
New member acquisition
Acquiring a new member costs 5 to 10 times more than retaining an existing member.
(eMarketer)
Repeat business
The #1 reason mortgage borrowers refinance with the same financial institution is because they perceive the original process as seamless.
(PwC)
Increase engagement
Customers who say their experience at a business was “easy” are 94% more likely to repurchase, and 88% more likely to increase spending with that same business.
(Customer Effort Board)

MemberXP Testimonials

The latest from MemberXP

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