Member Experience. Your Credit Union's Only Brand Differentiator.
We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform.
A complete view of every member experience metric all in one place for every stakeholder to see. Real time. Every channel. Every day.
Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. What do 18 to 24 year olds think about your mobile app? What's your score for members with 3 accounts...or 6 accounts? Filter on-the-fly by delivery channel, experience type, demographics, behavior, geography, and more.
Many companies solicit feedback, but only a third follow-up with unhappy customers. MemberXP's proprietary alerts and tracking help you build member loyalty by responding in real time. Track response times by score type, coach, and more.
Close the outer loop with our Member Experience Improvement Tool for root cause analysis.
Only 20% of members who say they'd promote the credit union to others actually do it.
Make it easy for your fans to tell the world about your brand. MemberXP integrates with every social media platform.
Solicit testimonials and track their use with our built-in social media reporting.
Create custom landing pages to encourage referrals.
*Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & Company, and Fred Reichfield