Engage your front-line staff with ordinary members who have been trained to assess service levels and score predefined touchpoints consistently and correctly every time.

Get solutions, insights, and results that evolve to meet your changing needs and requirements.

Collect detailed and accurate feedback related to employee performance, with relatively low data sets.

Measure the consistency of your brand standards and compliance, ensuring the highest levels of member experience across every touchpoint.

All MemberXP mystery shop reports and deliverables pass through a multi-step quality control, verification, and audit process designed to provide timely data that you can rely on.

Receive streamlined insights from your dedicated Success Manager, as they track your complete member experience from behind-the-scenes.

System notifications alert executives and coaches in real-time when new shops are delivered.

Built-in coaching tools powered by a combination of qualitative and quantitative feedback create a member-centric staff culture.