MemberXP

BEST

OF THE

BEST

MemberXP Best of the Best Award Designation

The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to high-performing credit unions using MemberXP’s service evaluation platform.  A credit union cannot apply for this award.  It is independently granted by MemberXP based on specific criteria.

How we determine the award winners

Award winners are identified through evaluations completed by members and independent evaluators. A credit union receives this designation in one of two ways:

  1. Members and/or independent evaluators complete detailed observational mystery shops, scoring the credit union on factors highly correlated with exceptional service in three distinct areas:
    • Member Advocacy (working in members’ best interest to improve their financial lives)
    • Member Appreciation (providing exceptional member service)
    • Member Education (educating members about the best products and services for their financial situations. OR
  2. Members are invited to submit surveys based on specific interactions they’ve had with the credit union such as completing a transaction, closing a loan, or opening a new account. To qualify for the award for a specific member experience a credit union must have achieved high scores in two areas:
    • The experience was easy and hassle-free.
    • The member would recommend the credit union to others based on the experience.
MemberXP_Best_Member_Experience_Seal
MemberXP_Best_Transaction_Seal
MemberXP_Best_Mobile_Experience_Seal
MemberXP_Best_New_Member_Seal
MemberXP_Best_Online_Banking_Seal - Revised
MemberXP_Best_Mortgage_Experience_Seal
MemberXP_Best_Member_Care_Seal
MemberXP_Best_Loan_Experience_Seal
MemberXP_Best_Financial_Planning_Seal
MemberXP_Best_Member_Experience_Seal
MemberXP_Best_New_Account_Seal

2021 Best of the Best Award Winners

Member Shoppers Experience

  • A+ Federal Credit Union
  • Achieve Financial Credit Union
  • AERO Federal Credit Union
  • Educational Systems Federal Credit Union
  • GTE Financial Credit Union
  • Gulf Coast Educators Federal Credit Union
  • HealthCare Associates Credit Union
  • Hughes Federal Credit Union
  • Jolt Credit Union
  • La Capitol Federal Credit Union
  • Northland Area Federal Credit Union
  • Oklahoma Central Credit Union
  • Service 1st Federal Credit Union
  • TVA Community Credit Union
  • Ventura County Credit Union
  • Vibe Credit Union

Consumer Lending Experience

  • 121 Financial Credit Union
  • 4Front Credit Union
  • A+ Federal Credit Union
  • American 1 Credit Union
  • Arsenal Credit Union
  • Astera Credit Union
  • APCU/Center Parc
  • Baltimore County Employees Federal Credit Union
  • Beacon Credit Union
  • Clackamas Federal Credit Union
  • Commonwealth Central Credit Union
  • Community Choice Credit Union
  • Community Credit Union of Florida
  • Connex Credit Union
  • Dannemora Federal Credit Union
  • ELGA Credit Union
  • Emory Alliance Credit Union
  • Excite Credit Union
  • First Entertainment Credit Union
  • First Heritage Federal Credit Union
  • Freedom Federal Credit Union
  • Genco Federal Credit Union
  • Generations Community Federal Credit Union
  • Guadalupe Credit Union
  • Heritage Federal Credit Union
  • Indiana University Credit Union
  • Johns Hopkins Federal Credit Union
  • Kinecta Federal Credit Union
  • La Capitol Federal Credit Union
  • Mainstreet Credit Union, Canada
  • Marshall Community Credit Union
  • Members First Credit Union
  • NAS JRB Credit Union
  • Park City Credit Union
  • Park Side Federal Credit Union
  • Park View Federal Credit Union
  • Police and Fire Federal Credit Union
  • Potlatch No 1 Financial Credit Union
  • Reliant Credit Union
  • Service 1st Federal Credit Union
  • The Summit Federal Credit Union
  • United Bay Community Credit Union
  • UnitedOne Credit Union
  • Verve, A Credit Union
  • Visions Federal Credit Union

New Member Experience

  • Baltimore County Employees Federal Credit Union
  • ELGA Credit Union
  • First Heritage Federal Credit Union
  • Harris County Federal Credit Union
  • Heritage Federal Credit Union
  • Marshall Community Credit Union
  • Police and Fire Federal Credit Union
  • Randolph-Brooks Federal Credit Union
  • Service 1st Federal Credit Union
  • Visions Federal Credit Union

Transaction Experience

  • 4Front Credit Union
  • Arsenal Credit Union
  • Baltimore County Employees Federal Credit Union
  • Bayport Credit Union
  • Catholic & Community Credit Union
  • Connex Credit Union
  • Dannemora Federal Credit Union
  • ELGA Credit Union
  • First Heritage Federal Credit Union
  • GENCO Federal Credit Union
  • Harris County Federal Credit Union
  • Heritage Federal Credit Union
  • Holy Rosary Credit Union
  • Indiana University Credit Union
  • La Capitol Federal Credit Union
  • Marshall Community Credit Union
  • Park City Credit Union
  • Park View Federal Credit Union
  • Police and Fire Federal Credit Union
  • Potlatch No 1 Financial Credit Union
  • Preferred Credit Union
  • Randolph-Brooks Federal Credit Union
  • Reliant Credit Union
  • Service 1st Federal Credit Union
  • SESLOC Federal Credit Union
  • The Summit Federal Credit Union
  • Tower Federal Credit Union
  • TruEnergy Federal Credit Union
  • Visions Federal Credit Union

New Account Experience

  • Canvas Credit Union
  • Community Credit Union of Florida
  • Connex Credit Union
  • First Heritage Federal Credit Union
  • Park City Credit Union
  • Randolph-Brooks Federal Credit Union
  • Service 1st Federal Credit Union
  • United Bay Community Credit Union

Mortgage Experience

  • Marshall Community Credit Union
  • Police and Fire Federal Credit Union

Online Banking Experience

  • Service 1st Federal Credit Union
  • TruEnergy Federal Credit Union
  • Visions Federal Credit Union

Mobile App Experience

  • Service 1st Federal Credit Union
  • Visions Federal Credit Union

Member Care Experience

  • Harris County Federal Credit Union

Financial Planning Experience

  • Tower Federal Credit Union