MemberXP

BEST

OF THE

BEST

MemberXP Best of the Best Award Designation

The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform.  A credit union cannot apply for this award.  It is independently granted by MemberXP based on specific criteria.

How we determine the award winners

Award winners are identified through evaluations completed by members and independent evaluators. A credit union receives this designation in one of two ways:

  1. Members and/or independent evaluators complete detailed observational mystery shops, scoring the credit union on factors highly correlated with exceptional service in three distinct areas:
    • Member Advocacy (working in members’ best interest to improve their financial lives)
    • Member Appreciation (providing exceptional member service)
    • Member Education (educating members about the best products and services for their financial situations. OR
  2. Members are invited to submit surveys based on specific interactions they’ve had with the credit union such as completing a transaction, closing a loan, or opening a new account. To qualify for the award for a specific member experience a credit union must have achieved high scores in two areas:
    • The experience was easy and hassle-free.
    • The member would recommend the credit union to others based on the experience.
2020 Awards
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2020 Awards
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2020 Best of the Best Award Winners

Member Shoppers Experience

  • 121 Financial Credit Union
  • A+ Federal Credit Union
  • Achieve Financial Credit Union
  • Astera Credit Union
  • Educational Systems Federal Credit Union
  • GTE Financial Credit Union
  • Gulf Coast Educators Federal Credit Union
  • HealthCare Associates Credit Union
  • La Capitol Federal Credit Union
  • Northland Area Federal Credit Union
  • Nutmeg State Federal Credit Union
  • Service 1st Federal Credit Union
  • Transcend Credit Union
  • TVA Community Credit Union

Consumer Lending Experience

  • 121 Financial Credit Union
  • 4Front Credit Union
  • A+ Federal Credit Union
  • Allegacy Federal Credit Union
  • Arsenal Credit Union
  • Atlanta Postal Credit Union
  • Connex Credit Union
  • Dannemora Federal Credit Union
  • Excite Credit Union
  • First Entertainment Credit Union
  • First Heritage Federal Credit Union
  • Genco Federal Credit Union
  • Generations Community Federal Credit Union
  • Heritage Federal Credit Union
  • Indiana University Credit Union
  • Johns Hopkins Federal Credit Union
  • Kinecta Federal Credit Union
  • La Capitol Federal Credit Union
  • Marshall Community Credit Union
  • Neighborhood Credit Union
  • Nutmeg State Financial Credit Union
  • OnPath Federal Credit Union
  • Park City Credit Union
  • Park Side Federal Credit Union
  • Police and Fire Federal Credit Union
  • Potlatch No 1 Financial Credit Union
  • Preferred Credit Union
  • Santa Clara County Federal Credit Union
  • Service 1st Federal Credit Union
  • Truliant Federal Credit Union
  • United Bay Community Credit Union
  • UnitedOne Credit Union
  • Visions Federal Credit Union
  • West Michigan Credit Union

New Member Experience

  • 4Front Credit Union
  • First Entertainment Credit Union
  • First Heritage Federal Credit Union
  • Harris County Federal Credit Union
  • Heritage Federal Credit Union
  • Indiana University Credit Union
  • Marshall Community Credit Union
  • Police and Fire Federal Credit Union
  • Service 1st Federal Credit Union
  • Truliant Federal Credit Union

Transaction Experience

  • 4Front Credit Union
  • Arsenal Credit Union
  • Atlanta Postal Credit Union
  • Catholic & Community Credit Union
  • Connex Credit Union
  • Dannemora Federal Credit Union
  • First Heritage Federal Credit Union
  • Freedom of Maryland Federal Credit Union
  • Genco Federal Credit Union
  • Harris County Federal Credit Union
  • Heritage Federal Credit Union
  • Holy Rosary Credit Union
  • Indiana University Credit Union
  • La Capitol Federal Credit Union
  • Neighborhood Credit Union
  • Park City Credit Union
  • Park View Federal Credit Union
  • Potlatch No 1 Financial Credit Union
  • Preferred Credit Union
  • Randolph-Brooks Federal Credit Union
  • Service 1st Federal Credit Union
  • Tower Federal Credit Union
  • TruEnergy Federal Credit Union
  • Visions Federal Credit Union
  • West Michigan Credit Union

New Account Experience

  • Catholic & Community Credit Union
  • Connex Credit Union
  • First Heritage Federal Credit Union
  • Park City Credit Union
  • Randolph-Brooks Federal Credit Union
  • Service 1st Federal Credit Union
  • Truliant Federal Credit Union

Mortgage Experience

Police and Fire Federal Credit Union